It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option. Please be aware that this facility is only for ordering medications which are on your repeat medication list.
You can register for Patient Access by requesting activation details at reception.
Can another healthcare professional help?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional. You can even self-refer for some services without seeing your GP.
- Appointments may be made online, by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Appointments
The doctors and nurses are available by appointment only and bookings can be made by calling at the surgery or telephoning the receptionist during surgery hours. Patients may see any of the GP partners.
You will normally be offered the first available appointment with any GP. If your condition is not urgent or if you wish to see a particular doctor, or at a particular time, you may have to wait for an appointment, depending on how busy we are. Although the doctors endeavour to keep surgeries running to time, some consultations will inevitably take longer than others. We would therefore ask you please to be patient if you are kept a little beyond your appointment time.
If there are no appointments, and you feel that you need attention that same day you will be given a telephone triage call and appointed that day if the doctor-on-call feels this is necessary. Emergency medical conditions are seen immediately.
Consulting Times
Surgeries take place at the following times – please note these may alter during holiday times.
| Morning | Afternoon | |
| Monday | 09:00 – 12:40 | 14:00 – 17:35 |
| Tuesday | 08:30 – 11:40 | 14:00 – 17:30 |
| Wednesday | 08:30 – 11:40 | 13:30 – 17:30 |
| Thursday | 08:30 – 11:40 | 13:30 – 17:30 |
| Friday | 08:30 – 11:40 | 13:30 – 17:30 |
| Weekend | closed | closed |
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else.
Late for appointment
If you are 5 to 10 minutes late for your appointment you may have to wait until the end of the surgery to be seen.
If you are more than 10 minutes late for your appointment you will not be seen and will be required to re-appoint.
Pre-bookable Appointments
We operate a pre-bookable appointment system for up to 4 weeks in advance.
Interpreters
An interpreting service can be arranged via Glasgow Interpreting Services.
Telephone access
If you wish to speak to your doctor please contact reception who will arrange a convenient time. Please note that all calls are recorded for training and monitoring purposes.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
