We have recently noticed a rise in unacceptable behaviour towards members of our staff and clinical team.
We strive to provide the best service possible whilst protecting patients during this difficult time.
Prescriptions
Timescales
Repeat prescriptions take 2 working days (48 hours) to be ready and acute prescriptions (items not on your repeat list) can take up to 3 working days (72 hours) to be ready. Please be aware of these timings and order in enough time for your medication to be ready for when you need it. We continue to ask that a pharmacy is nominated for the prescription to go to in order to reduce footfall to the practice.
Ways of ordering your prescription
- You can ask a pharmacy to manage your prescription ordering from the practice.
- You can post in a re-order form with your nominated pharmacy or a stamped addressed envelope.
- You can sign up to order prescriptions online. If this is for someone else you may require a signed mandate to do this.
- Our website also has a form for ordering acute prescriptions online.
- There is currently the ability to order prescriptions by telephone from 10am to 4pm. Calls outside these times are not accepted and we are closed for lunch between 12:30pm and 1:30pm every day except Wednesdays when we are closed for lunch between 12:00 noon and 2:00pm.
Forgotten to order your prescription in enough time?
If you forget to order a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive support such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.
Routine telephone consultations
If you have received a letter asking you to make a routine telephone consultation. Please be aware that this is not urgent and that the first available telephone consultation will suffice. For anything more urgent that would concern a doctor they will try to contact you by phone and leave a message to phone back.
Appointments system (Updated)
Staff are now able to book face to face appointments.
When booking either a telephone consultation or a face-to-face appointment staff will ask you for the reason for the appointment. It is helpful if you provide this.
We ask what your appointment is for in order that our patient services team can:
- Appoint you with the most appropriate clinician or direct you to a more appropriate service. This is known as signposting and has been adopted by the majority of practices in Scotland in order to make the most appropriate use of services and manage demand within today’s busy NHS environment;
- Allow the person speaking to or seeing you to know something about why you need seen beforehand.
- To allow our urgent on the day triage team consisting of a GP and Nurse to prioritise call backs.
Patients do have the right not to supply a reason for making an appointment. In this instance for urgent on the day cases the triage team will be unable to prioritise your call and will attend to those that they can prioritise first.
