Our appointment system during COVID-19

Thank you for your understanding as we and all practices work differently at this time following guidelines from the Scottish Government, Health Board and Health and Social Care Partnership on Social Distancing, limiting footfall, PPE and infection control.    These measures are in place to protect patients, limit infection and make sure that practices can remain open.

The situation currently is that our doors are open and we have a one way system in place with Social Distancing.  You should only attend the surgery if you have a face to face appointment.  Prescriptions can be ordered by phone between 10am and 4pm and will be sent to your nominated pharmacy.  Please allow two working days for a prescription to be processed. 

All face to face appointments are currently booked by our clinicians.

We have one doctor and one nurse on telephone triage everyday for patients who have urgent problems.   We also have one doctor doing a telephone consultation surgery and one doctor seeing patients booked in for face to face appointments.

We continue to see patients face to face who the doctors or nurses decide need seen and appoint appropriately.

In these difficult and strange times it may be more difficult to speak with or see the doctor of your choice.  In this case another doctor may be able to speak with you and will have access to your medical record and previous consultations.

Any issues with the above should be directed to our Practice Manager and not our staff.

Thank you for your understanding.

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